Never miss an emergency call.
Frozen pipes at midnight, AC failures in summer heat — our phones answer when yours cannot.
The challenge
Plumbing and HVAC are emergency services. Burst pipes, heating failures, AC breakdowns do not wait for business hours. Your team is busy on jobs. When an emergency call comes in during service or after hours, it either goes unanswered or gets a delayed callback.
Lost emergency jobs
A customer with a burst pipe calls you. You do not answer. They call a competitor who does. You lose the job + referral opportunity.
How we help
Your emergency calls answered instantly, 24/7. We take detailed information, assess urgency, and dispatch your technicians immediately. Customers feel cared for. You do not miss jobs.
Emergency intake
What is the issue? Where? When did it start? Assessed for urgency.
Immediate dispatch
Details sent to available technician — no delays.
After-hours coverage
Midnight burst? 6am AC failure? We answer and dispatch.
Customer reassurance
Panicked customer gets immediate help — professional, calm response.
Typical emergency value
Average emergency plumbing/HVAC call = $200–600 in service revenue. One missed emergency per week = $10,000+ in lost annual revenue.
A winter emergency: with vs without
Without 24/7 answering
- 2:00am: Frozen pipes burst in customer's basement
- 2:05am: Customer calls your emergency line — goes to voicemail
- 2:10am: Customer tries competitor — they answer immediately
- 2:30am: Competitor's technician is dispatched
- Lost: $350 service call + future work
With Horcans 24/7
- 2:00am: Frozen pipes burst in customer's basement
- 2:01am: Customer calls — answered immediately in your name
- 2:03am: Details taken: address, pipe location, water damage
- 2:05am: Your on-call technician is dispatched with full info
- Won: $350 service + referral + loyalty
Conservative numbers
Emergency calls/month
Miss rate without service
Monthly lost revenue
Be the contractor who answers.
Emergency calls, schedule requests, follow-ups — we have got them all.