Your businessis open.Your phones should be too.
While you’re heads-down on the job, customers are calling. When no one picks up, they call the next name on the list. We answer — every call, every hour — like we’re sitting in your front office.
- Real people, not bots
- No lock-in contracts
- Live on your line in days
Don’t take our word for it — ring the number above and hear how we answer.
The same phone call, two different outcomes.
Four rings. Voicemail. Silence.
You’re up a ladder. The phone rings out. The caller doesn’t leave a message — they just dial the next roofer. You never even knew the job existed.
Answered by name. Booked. Logged.
We pick up in two rings as your business, take the details, book the quote, and text you the lead before you’re back on the ground. The caller feels looked after.
A missed call isn’t a missed call.
It’s a customer you’ll never meet.
Calls die in voicemail
Most callers won’t leave a message. They hang up and dial the next business. By the time you check your phone, the job is already booked — by someone else.
68% of missed calls never call back
After-hours is a black hole
Evenings, weekends, public holidays — that’s when a huge share of enquiries land. It’s also exactly when your phone stops working for you.
~40% of new leads call outside 9–5
You can’t be in two places
You’re mid-job, hands full, on a roof or under a sink. The phone rings and rings. You physically cannot answer — so the lead slips away.
15–25 missed calls per week is typical
Hiring doesn’t scale
A full-time receptionist is $55k+ a year, plus super, training and sick days — and they still clock off at 5pm. That maths rarely works for a growing business.
$55k+ to put one seat on the phones
We pick up where your phone gives up.
No phone trees. No robots reading scripts. Real people answering your calls as if they sit in your office — and turning ring-outs into booked work.
They call
Your customer rings your number. Day, night, weekend, holiday — it doesn’t matter.
We answer as you
A trained receptionist picks up in your business’s name within two rings. Warm, professional, on-brand.
We capture intent
We listen, ask the right questions, and get every detail — name, job, urgency, contact.
We take action
Book the appointment, log the enquiry, or trigger an urgent callback — to your rules.
You get notified
The lead lands with you in real time by SMS, email or your dashboard. Nothing slips.
You win the job
The caller feels looked after. You follow up and close. Revenue that would’ve vanished is yours.
From first chat to answered calls in days.
No software to install, no new number. You keep your line — we just pick it up.
- Step 1 · 15 minutes
Tell us how you work
A quick call: your services, how you greet customers, what counts as urgent, and when you want us on.
- Step 2 · Same week
Approve your script
We write your greeting, questions and call rules. You tweak anything that doesn’t sound like you.
- Step 3 · You’re live
Forward your calls
Switch on call forwarding for the hours you choose. Leads start landing in your inbox from the first call.
Less time on the phone.
More time growing the business.
Revenue you were leaking
Calls that used to ring out become quotes and bookings. Even a couple of recovered jobs a week pays for the service many times over.
Hours back in your week
Stop living in voicemail and phone-tag. Hand the phones to us and put your time where the money actually is — on the work.
Scale without a payroll
Busy season spikes your call volume? We flex with you. No hiring, no training, no super, no sick days.
What are missed calls costing you?
Drag the sliders to match your business. Most owners are surprised how fast a few unanswered calls a week adds up.
An illustration, not a promise. Put in your real numbers, then compare them with a quote for the hours you actually need covered.
Stop the leak — get a quoteBuilt for businesses where the phone is the front door.
Not on the list? If your customers call and those calls turn into money, we’re for you. Tell us about your business →
We’re a young team — but we’ve already answered for hundreds of businesses.
No inflated logos or borrowed credibility. Here’s the honest version of who we’ve actually done this work for.
500+ US trucking companies supported
Before Auralis answered phones in Australia, our team ran dispatch and back-office support for the American trucking industry — handling driver check-ins, load enquiries and around-the-clock coordination for more than five hundred carriers. High volume, time-critical, zero room for a dropped call. That’s where we learned to do this properly.
Aukroofers
A roofing business that kept losing quote calls while crews were up on jobs. We took over their inbound line — answering as Aukroofers, capturing every enquiry and booking quotes straight into their calendar — so the team could stay on the tools without the phone bleeding leads.
Client names and reference documents are available on request — we’re happy to put you in touch with the businesses we work for.
Ask for referencesSimple hourly pricing. You only pay for the time on your phones.
No long contracts, no setup games. We price by the hour per seat and tailor a quote to your call volume and the hours you want covered.
AUD per seat · billed for time actively covering your line
Get your custom quote+61 435 566 353Every plan includes
- Calls answered in your business name
- Lead & message capture, sent in real time
- Appointment booking to your calendar
- Urgent-call routing to your rules
- Weekend & after-hours cover available
- No lock-in — scale hours up or down
Overflow
We pick up the calls your team can’t get to during busy hours.
After-hours
Evenings, weekends and holidays covered so nothing rings out.
Full reception
We become your front desk — every call, all day, every day.
Stop losing
good calls.
One quick conversation and we’ll show you exactly how we’d cover your phones — and what it’d cost. That’s it.
How quickly can you start answering our calls?
Usually within a few days. We learn how you greet callers, what you need captured, and how to route urgent calls — then we go live. Often we can be on your line in under 30 minutes for a simple setup.
Will callers know it’s not us?
No. We answer in your business name with a greeting you approve. To your customer it’s simply your front desk picking up.
Is it a robot or an AI answering?
No. A trained person picks up every call — no phone trees, no robotic scripts. They follow your rules, but they talk like a human, because they are one.
What happens with urgent calls?
You set the rules. A burst pipe at 2am or a breakdown on the highway can be put straight through to you or your on-call person; everything else is captured and sent to you in real time.
What if it’s not working for us?
There’s no lock-in. Scale your hours down, change what we cover, or stop altogether — you’re never stuck in a contract for a service that isn’t earning its keep.
How does the per-hour pricing work?
You pay an hourly rate ($10–20/hr AUD per seat) for the time we actively cover your line. We tailor a quote to your call volume and the hours you want covered — overflow, after-hours, or full reception. No lock-in.
Are you actually based in Australia?
Yes — we run our Australian call answering from Melbourne, backed by a team that has handled high-volume support operations for 500+ trucking companies in the US. Real experience, local service.