AUK Roofers
A roofing contractor serving Mississauga and the Greater Toronto Area — losing storm-season calls while the crews were up on roofs. Now every ring is answered, day or night.
The problem
AUK Roofers covers more than a dozen GTA municipalities — Mississauga, Toronto, Brampton, Oakville, Vaughan, Markham and beyond. With 900+ roofs behind them and drone-led inspections that book up fast, their phone is the front door to the business. The catch: the people best placed to answer it are 30 feet in the air, mid tear-off, or driving between jobs.
When a roof fails, homeowners don't leave voicemails — they call the next contractor on Google. During Ontario's storm and hail seasons, calls spike exactly when every crew is already deployed. After hours, a 6am leak or an 11pm wind-damage call went straight to voicemail, even though AUK advertises 24/7 emergency service.
- • Crews on-site, unable to pick up
- • Storm-season spikes overwhelming one phone
- • After-hours emergencies hitting voicemail
- • Quote shoppers calling three roofers at once
The solution
AUK Roofers handed their inbound line to Horcans. Every call now answers in AUK's name within two rings — whether the crew is on a roof in Burlington or asleep at home. Because our team answers from Melbourne, the GTA's overnight hours fall inside our working day: true 24/7 cover with no graveyard shift to staff.
Answered in two rings
Live reception in AUK Roofers’ name before a single call rolls to voicemail.
Full lead capture
Service needed, property address, roof type, urgency and whether it’s an insurance claim — logged on every call.
Inspection booking
Drone inspections and repair visits scheduled straight into AUK’s calendar, with the lead texted to the owner instantly.
Genuine 24/7 emergency line
Hail at midnight, a leak at dawn — answered and triaged while the GTA sleeps, thanks to the Melbourne time-zone overlap.
- ✓ 100% of calls answered — voicemail retired
- ✓ ~2-ring average pick-up, even at peak
- ✓ After-hours emergencies captured, not lost
- ✓ More inspections booked from the same call volume
Why this works for roofing
Roofing is urgent and competitive. Storm damage, leaks and inspection requests can't wait, and the first contractor to pick up usually books the job. AUK Roofers built its reputation on straight answers and transparent, drone-documented assessments — and that same care now starts on the very first phone call. Customers feel looked after from hello, and the crews stay focused on the work instead of chasing missed calls.
Built for trades
Roofing, plumbing, HVAC, electrical, landscaping — any trade where urgency and a fast pick-up win the job.
See trades coverageTransport & logistics
See how our freight partners manage broker, shipper and owner-operator calls around the clock.
Read Freight Flow LLCReady to capture every call?
Wherever your customers are, we answer like we're in your front office.
See AUK Roofers in action
Visit aukroofers.com